06 Apr, 2009
Use case: Automated knowledge base in SharePoint
Posted by: Toni Frankola In: SharePoint
Scenario Let’s consider the following scenario: Your company is working with a partner. All support requests are being submitted via email. You have a a team of people submitting requests: Furthermore, sometimes you need to include additional people on your side. The communication channels might get even more complicated (the more employees you have working [...]
